Spot a Scam

Protect your data & privacy.

Scammers target internet and phone customers because your account holds valuable personal and billing information. By pretending to be your service provider, they try to trick you into providing passwords, payment details, or access to your devices, which they can then use for identity theft, unauthorized charges, or installing harmful software.

They rely on urgency, fear, and familiarity to catch you off guard. Knowing what to look for is your best defense. The information below will help you recognize a fake email or phone call before any harm is done.

Identifying scam emails

6 signs an email isn't really from us

Red flag The sender address isn't @wnmt.com ▼

Every real WNM Communications email ends in @wnmt.com. If the "From" field shows a Gmail, Yahoo, Hotmail, or any other address, it is not from us, regardless of what the display name says. This is the first thing to check.

Red flag It asks you to click a link inside an attachment ▼

We will never send you a PDF or document and ask you to click a link inside it to verify your account or agree to new terms. This is a classic phishing technique. Do not open unexpected attachments, and never click links inside them.

Red flag It threatens to suspend your account by a specific date ▼

Urgency is a scammer's favorite tool. Phrases like "your account will be suspended by 3/28" or "act within 24 hours or lose service" are pressure tactics meant to stop you from thinking clearly. We do not communicate this way. When in doubt, call us directly.

Caution The email has no message body, just an attachment ▼

Real emails from us always include a clear written message explaining why we are contacting you. An email that arrives with no body text and only a file attached, especially one you weren't expecting, is a strong warning sign.

Caution Links lead to Google Docs or unknown websites ▼

Before clicking any link, hover over it to preview the address. If it does not end in wnmc.com, including links to Google Docs, Google Drive, or shortened URLs, do not click. When in doubt, go directly to our site by typing wnmc.com yourself.

Caution You're listed as "undisclosed recipients" ▼

If the "To" field shows "undisclosed-recipients," the sender mass-mailed the message to a large list without showing who received it. This is a common spam and phishing indicator.

Quick reference

Real WNM email vs. a scam email

✓ Real WNM email

✓ Sent from @wnmt.com

✓ Addressed to you by name

✓ Clear message, no mystery attachments

✓ Any links go to wnmc.com only

✓ Never demands instant action under threat

✓ Verifiable by calling us directly

✗ Scam / phishing email

✗ Sent from Gmail, Yahoo, or unknown address

✗ Addressed to "undisclosed-recipients"

✗ Little or no message, just an attachment

✗ Links go to Google Docs or other sites

✗ Threatens suspension or demands urgent action

✗ Asks for passwords or personal information

Phone scams

How to spot a scam phone call

We don't demand same-day payment by gift card or wire transfer

If a caller says your service will be cut off today unless you pay by gift card, wire transfer, or cryptocurrency, that is a scam. We do not accept those payment methods and we do not issue same-day disconnection threats by phone.

Caller ID can be faked

A call showing "WNM Communications" or our number on your screen does not mean it is actually us. Scammers can spoof any number. Hang up and call us back at our official number to verify.

We will never ask to remotely access your computer

We will never call you without warning and ask you to install software or hand over remote control of your device. If a caller asks for this, it is a scam.

When in doubt, hang up and call us back directly

Our team is happy to confirm whether we actually tried to reach you. Call us at +1 (800) 535-2330 during business hours and we will look into it right away.

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