Terms of Contract
The Individual(s) signing the Agreement on behalf of the Parties represent and warrant that they have the power and authority to execute this Agreement and bind their respective Parties. The individual signing on behalf of Customer acknowledges that they understand the term and conditions set forth in the agreement. If service is discontinued before the agreement period there will be a $150 early termination fee.
WNM Communications’ Asymmetrical Digital Subscriber Line (ADSL) service is available at customer locations where the company’s lines and associated equipment will support high speed data (Internet) over existing copper lines. The distance from the company’s equipment to your premises determines the availability and the speed that will be available. Locations that are greater than 18,000 feet (approximately 3.4 miles) from the company’s equipment are not eligible for ADSL service. It is also important to note that speeds may be negatively impacted by your distance from the company’s ADSL equipment, bandwidth constraints to the Internet, Internet congestion and individual Web sites that are being accessed.
Premises: You agree to allow us and our agents the right to enter your property at which the Service(s) and/or the placement of WNM Communications
transmission/rebroadcast and/or termination equipment will be installed (the “Premises”) at reasonable times, for purposes of installing, configuring, constructing, maintaining, inspecting, upgrading, replacing and removing the Service(s) and/or WNM Communications Equipment used to receive and/or transmit any of the Service(s). You warrant that you are either the owner of the Premises or that you have the authority to provide and give us access to the Premises. If you are not the owner of the Premises, you are responsible for obtaining any necessary approval from the owner to allow us and our agents into the Premises to perform the activities specified above. In addition, you agree to supply us or our agent, if requested, the owner’s name, address, and phone number and/or evidence that the owner has provided such authorization if requested.
Failure to complete entire application, or giving of any false information may delay or prevent getting service. The undersigned agrees to the rules and regulations of the telephone company as set forth in the Exchange Tariff, and to any general changes in rules or rates for the service furnished under this application. By signing, customer acknowledges notice and accepts above agreement and has read general information with list of calling features and additional services available.
WNM Communications’ Acceptable Use Policy can be found online at www.wnmc.com/acceptable-use-policy. Your signature serves as acknowledgement and acceptance of the policy.
Western New Mexico Telephone Company is an Equal Access Company. You do not have to choose WNMC as you long distance carrier you can research the rates of other long-distance providers, if you choose to set up with another long-distance provider you will need to notify WNM Communications aka Western New Mexico Telephone so we can set up the PIC in our switch to route your calls to your provider of choice. Most carriers require that you the customer set up an account with them. Please call the carrier of your choice and give them the information they need to activate your service. We cannot make any recommendations as to which carrier is best for you.
Lifeline discount – Eligibility may be determined based on your income or participation in other assistance programs. Ask one of our customer service representatives for details.
Billing and collection policy: **Your local service is billed a month in advance and is pro-rated from the date your service was established. Your first bill will reflect the total monthly charged for the current month as well as the local service charges covering the day of the previous month you had service. statements are mailed on the first of each month and due by the 15th. If payment is not received by the end of the month the account is subject to a ½ % late fee on past due charges the next billing cycle. Late notices notifying the account is subject to disconnect will be mailed. Payments received after the 28th will not be reflected on your bill until the following month.
Calling cards: There is no third-party billing in the Western New Mexico Telephone serving areas. Your calling card provides this service at no extra charge. You are responsible not only for the card but the number itself. You must use extreme caution when using your calling card to be sure no one has the opportunity to copy or overhear you using it. If you are going to provide a calling card to relatives or children we suggest a restricted card to insure you are able to regulate its use and protect you and your service against potentially high toll billings.
The telephone company does all we can to insure our customers will have full use of their calling card in all areas, however with all the long-distance carriers and privately-owned pay phone services there are occasions when your calling card may not be accepted. When away from home you need to be aware of the long-distance carrier handling your call. Some of the carriers serving airports, hospitals, motels, and other businesses have extremely high rates. It is wise to find out who the carrier is before you place your call and ask them what their rates are. You may want to place your call from a different location.
A pic freeze is an option that we can put on your number so that the only way your long-distance carrier can be changed is with a written statement signed by you and sent to Western New Mexico telephone company business office.
Western New Mexico Telephone Company has denied 3rd party billing, (calls placed from another location and billed to your telephone number). We suggest you use a telephone calling card that you can get through the long-distance carrier you are using or buy a prepaid calling card either from us or from anyone else that sells them.
FCC requires name and address disclosure
The federal communications commission now requires us to give your name and address to “interstate service providers”. Interstate service providers are usually long-distance companies, but they also include phone booth owners, hotels, long distance resellers, and 900 number providers. The FCC restricts the use of your name and address for billing purposes only. We must provide this information whenever you use their services through any of the following billing methods.
* calling collect
* billing the call to a 3rd number, such as to you home when away.
* using a calling card provided by us.
This means that interstate providers may bill you directly when you use your calling card or accept collect calls or 3rd party charges.